Privacy Policy

Privacy Policy Last Updated: April 2026 CHORAN ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share information when you use our platform. 1. INFORMATION WE COLLECT We collect information you provide directly to us, including: - Name, email address, and phone number - Delivery address and pincode - Date of birth (for age-restricted items) - Payment information (processed securely by Razorpay) - Device information and location data (with your permission) 2. HOW WE USE YOUR INFORMATION We use the information we collect to: - Process and deliver your orders - Send order confirmations and updates - Provide customer support - Improve our services and app experience - Verify age for restricted products - Send promotional communications (only with your consent) 3. INFORMATION SHARING We do not sell your personal information to third parties. We may share your information with: - Delivery partners and vendors (to fulfill your orders) - Payment processors (Razorpay) for secure payment handling - Service providers who assist in our operations We will not disclose your personal information except as described in this policy or as required by law. 4. DATA SECURITY We implement industry-standard security measures to protect your personal information. Payment data is encrypted and processed securely through Razorpay's PCI-DSS compliant infrastructure. 5. LOCATION DATA We use your location (with permission) to determine delivery availability and show relevant vendors in your area. You can disable location access in your device settings, though this may limit certain features. 6. COOKIES AND ANALYTICS We use local storage and session data to remember your preferences, cart items, and pincode. This data is stored only on your device. 7. YOUR RIGHTS You have the right to: - Access the personal data we hold about you - Request correction of inaccurate data - Request deletion of your account and data - Withdraw consent for promotional communications To exercise these rights, contact us at: contact@choran.online 8. DATA RETENTION We retain your data for as long as your account is active or as needed to provide services. Order history is retained for legal and accounting purposes. 9. CHILDREN'S PRIVACY Our platform is not directed to individuals under 18 years of age. Age-restricted products require verification of being 21+. 10. CHANGES TO THIS POLICY We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email. 11. GOVERNING LAW This Privacy Policy is governed by the laws of India. Any disputes will be subject to the jurisdiction of courts in India. Contact Us: CHORAN Platform Email: contact@choran.online Website: choran.online